My Heart is Broken - Pfizer Could Care Less!
This was my beautiful horse, Flax (below) at a show in September of 2007 and schooling at home.
In late November of 2007 he had joint injections to both stifles and coffin joints. Hylartin V was the only product from individual pre-packaged, preloaded syringes. The Vetalog and Antibiotic both came from common bottles. He got infection in two of the four joints, was rushed to the hospital, underwent general anesthesia three times for joint flushing.
My vet returned the lot of Hylartin V to Pfizer. She suspected something was wrong when another horse she treated had a reaction.
We came very close to putting him down. It was touch and go for a few weeks, then we started rehabbing with short round pen turnout and hand walking. He foundered in January. My vet had me keep a log of how much he was lying down. She asked me to prepare for the worst. Amazingly, Flax pulled through.
Throughout the process, I have kept in touch with Pfizer. My contact was Dr. Emily Graves. They created an official case. They claimed to investigate the lot. They requested all my vet bills and Flax's medical history for the past year. I also sent pictures before and after and some of my recent show records.
My vet bills came to nearly $10,000.00. It does not appear that Flax will ever be physically able to show, let alone be ridden.
Pfizer's response? $395.00 to cover one-third of the initial diagnostic and sign a release holding Pfizer harmless from any adverse effects the drug had caused. This is completely unsatisfactory and insulting, considering my loss.
Pfizer clearly doesn't care about the customer. When I told my contact at Pfizer that this was unsatisfactory, she asked me to contact her superior, Dr. Nancy Postorino Reeves in writing.
I wrote Dr. Postorino Reeves, requesting replacement cost of my horse and reimbursement of my vet bills. I hoped that she would respond with a reasonable response or counter offer. Instead, she wrote me back, "based on the information that we have been provided, we have no reason to believe that there is any liability on the part of Pfizer. Accordingly we are denying your request for financial reimbursement."
They didn't even offer to pay the initial cost of the treatment! What kind of customer service do you call that?
I am a customer. I am profoundly unsatisfied. They could care less!
This is Flax after the flushing. He lost so much weight. He only has two good legs to stand on.
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